We are open Mon-Friday 9-5, Saturday 9-4. We are closed on Sunday.
Vulnerable Customer Policy
At Uttoxeter Cycle Centre LTD, we are committed to providing exceptional customer service and ensuring the well-being of all our customers, including those who may be vulnerable. We understand that vulnerability can manifest in various forms and we strive to create an inclusive and supportive environment for everyone.
Definition of Vulnerability:
Data protection and confidentiality:
staff training & awareness:
We train our staff members to recognise and understand the signs of vulnerability in customers. Our employees are equipped with the necessary knowledge and skills to provide empathetic and considerate assistance to vulnerable customers. This includes understanding the features and terms of our finance options to effectively communicate and support customers in making informed decisions.
Privacy and Confidentiality:
We respect and protect the privacy of all our customers, particularly vulnerable customers who may require additional sensitivity. Any personal information shared by customers will be handled with the utmost confidentiality and in accordance with applicable data protection laws and regulations.
Communication and accessibility:
We aim to:
When offering finance options, we take into account the potential vulnerability of our customers. We conduct responsible lending practices and ensure that all financial products are clearly explained, including interest rates, repayment terms, and any associated fees. Our staff will work closely with customers to assess their financial situations and provide appropriate guidance tailored to their needs and circumstances.
Support and Assistance:
If a customer requires additional assistance or accommodations due to their vulnerability, we will do our best to meet their needs. This may include providing extra time, arranging for a private consultation space, or offering support through a trusted companion or advocate.
complaints & Feedback:
While we strive to provide a safe and inclusive environment for all our customers, it is important to note that our staff members are not trained or qualified professionals in areas such as mental health or financial advice. We encourage customers with specific needs to consult appropriate experts or organizations for specialised assistance.
By implementing this Vulnerable Customer Policy, we aim to ensure that all customers feel valued, respected, and supported throughout their journey with us.